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Company: Milestone Hospitality Management
Website: www.milestonehotels.com
Contact: Diane Speert – Director of Human Resources
Position: Housekeeping Supervisor
Location: Hampton Inn / Homewood Suites – Silver Spring, Maryland
Please email resumes (including salary requirements) to dspeert@milestonehotels.com
EXAMPLES OF DUTIES
• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
• Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment, while reinforcing Milestone’s high standards of quality.
• Prepare work performance reports on all personnel assigned to work area and submit to the Housekeeping office. Ensure all jobs are completed within the shift. Prepare P.M. rooms status report.
• Take requested inventories of furniture, fixtures, equipment, and supplies, etc. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Expedite special guest requests, such as extra towels, blankets, or pillows.
SUPPORTIVE FUNCTIONS
• Assist room attendants and housepersons in securing all supplies and tools necessary for the completion of their jobs as the need arises.
• Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department.
• Respond to guest questions. Provide guest assistance, directions, and information as requested.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Other duties as assigned such as assisting Room Attendants when necessary.
SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
• Ability to read and write basic English in order to complete forms such as a room status report.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Ability to organize and prioritize work and meet deadlines.
• Ability to exercise judgment and implement control over the performance of subordinates.
QUALIFICATION STANDARDS
Education
• Any combination of education and experience equivalent to a four-year college degree or experience that provides the required knowledge, skills, and abilities.
• High school diploma or equivalent preferred.
Experience
• Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.
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