INSTITUTIONAL-QUALITY SERVICES

Milestone has decades of experience and expertise in all facets of hotel management, operations, and financial reporting:

PROPERTY MANAGEMENT

  • Acquisition / Transition / Disposition

  • Construction / Renovation

    • Architectural / Engineering / Design

    • Project Management

  • Legal Compliance / Oversight

  • Operations / Expense Management / Value Engineering

  • Guest Services

  • Accounting / Finance / Audit

  • Human Resources / Training

  • Food & Beverage / Volume Purchasing

  • Sales & Marketing / Feasibility / Market Assessment

  • Property Operations / Preventative Maintenance

  • Franchise Relations

ASSET MANAGEMENT / HOTEL RECEIVERSHIP

  • Notification of Milestone’s appointment as Receiver to the relevant parties

  • Design and implementation of immediate action plan for expedited transition, stabilization and safeguarding of Hotel

  • Restoration of staff, vendor and customer confidence

  • Comprehensive approach to transition of Hotel to Milestone team directed by Milestone Chief Operating Officer

  • Institution of Milestone best practices and procedures by dedicated Milestone Operations Officer

  • Maintenance, capital improvement, repair and life-safety review and recommendations

  • Review of franchise and vendor relationships as well as all contracts and leases

  • Proprietary sales & marketing techniques / market overview / repositioning analysis

  • Human resources review / operations consulting

  • All court-related requirements and reports

  • Delivery of budgets, financial, and operational reports to relevant parties

  • Development of workout / exit strategies

  • Milestone has decades of experience and expertise in all facets of asset management and receivership services, and the flexibility to tailor its services to suit the specific needs of its clients

CONSTRUCTION MANAGEMENT

• Site selection, acquisition and feasibility services
• Property condition and environmental assessment / remediation
• Lender and equity investor coordination
• Government and legal compliance
• Permits and approvals
• Franchisor compliance and PIP execution
• Retail integration services
• Outparcel development
• Architectural and engineering oversight
• Budget development and oversight
• Contractor, subcontractor and vendor selection
• Interior design services
• Construction supervision
• FF&E, purchasing solutions, and installation
• Value engineering
• Project close-out and punch-list, verifying compliance with project contracts
• Transfer to operations